Refund Policy - Paydora

At Paydora, customer satisfaction is our top priority. We aim to provide the best possible experience, but in the rare event that you're not satisfied with a purchase or service, our refund policy outlines the conditions under which refunds may be issued.

1. Eligibility for Refund

You may be eligible for a refund if:

• The service/product was not delivered as promised.

• There was a technical error during the transaction.

• You were charged multiple times for the same service.

• Cancellation was requested within the allowable time frame (see Section 2).

Note: Refunds are not applicable for change of mind or after the service/product has been used or accessed.

2. Cancellation and Refund Window

• Refund requests must be made within [7 days/14 days] of the transaction.

• Certain services/products may have specific refund windows which will be mentioned during the purchase.

3. Non-Refundable Items/Services

The following are non-refundable:

• Downloadable digital products.

• Services already rendered or consumed.

• Subscription charges after the trial period.

• Customized or personalized services.

4. How to Request a Refund

To request a refund, please email us at refunds@paydora.com with the following details:

• Full Name

• Registered Email ID

• Transaction ID

• Reason for Refund Request

• Any Supporting Screenshots or Evidence (if applicable)

Our support team will review your request and get back to you within 3-5 business days.

5. Refund Processing

• Approved refunds will be processed back to your original method of payment.

• Refunds may take 5-10 business days to reflect in your account, depending on your bank or payment provider.

6. Dispute Resolution

If you are not satisfied with our refund decision, you may contact our grievance officer at grievance@paydora.com for further review.

7. Policy Updates

Paydora reserves the right to update this Refund Policy at any time. Please check this page periodically for changes.